Support is key to your project’s long-term success:
Mission-critical software demands accurate, accessible, fast and friendly
support. At Paragon Retail Systems, we consider great support to be as
important as great software.
Once your Paragon Business Solution has been implemented; great support is the key to your project’s long-term success.
We provide the support services that help you understand and apply the power of the Paragon Software you've purchased to manage your business. Our friendly and knowledgeable help desk staff is eagerly waiting to answer your call and serve you!
Paragon stands behind our products and our implementations. Simply put, we know the technology will work for you.
However, if there is a problem, or question, we are here for you. The cornerstone of our support is the Paragon Help Desk, staffed by dedicated support professionals who are trained to quickly analyze and resolve issues for our clients.
We offer a wide range of services including:
•Telephone and Fax Based Assistance•Disaster Recovery Support•Remote System Administration•Over-The-Shoulder Support (Modem Based Help)•Software Updates and UpgradesAt Paragon Retail Systems, we're not here merely to make great software. We help you get ahead and stay there with first class support too. And, we're as close as your telephone!
Our help desk professionals are ready to help you with:
•Installation and Setup of your Paragon Software•Advice on Specific Uses of the Extensive Features of your Paragon Package•Troubleshooting When Obstacles or Problems Arise Paragon Software Support
At Your Fingertips!
PAINLESS POINT-OF-SALE SUPPORT PROGRAM
SERVICE & SUPPORT
Paragon Retail Systems21 S. Melbourne St.
Beverly Hills, FL 34465
(352) 746-2913
Sales (800) 544-8364
Fax (352) 746-4384
email:sales@paragonretail.com
•Toll-free access to the Paragon help desk. Your phone call gets answered by a technical expert who can solve your problem.
•We provide every customer with free support via fax and phone mail.
•Every update, upgrade and new version of Retail+Plus Management System, included in your service contract.
•The HIGHEST level of support we can provide, for every subscriber, at a single basic price. No more confusing service levels.
•Special options only for features like multiple locations, data transfer and credit card processing. If you don't use them, you don't pay for them. You'll still get our highest quality of service.
•Paragon's software support services are regularly available from Monday to Friday from 9:00 A.M., to 5:00 P.M. Eastern time, excluding holidays.
•The extended hours Support Options adds coverage Monday through Friday from 9:00 A.M. to 9:00 P.M., Saturday from 10:00 A.M. to 6:00 P.M. and Sunday and holidays from 12:00 noon to 5:00 P.M., all Eastern Time
